Bickmore Product Warranty

Our Commitment

Bickmore warrants its products against defects in materials and workmanship when used as directed and purchased from Bickmore or an authorized reseller. If a Bickmore product purchased from an authorized source fails to perform as described, we will replace it or refund the purchase price, at our discretion.

Where to Buy for Warranty Coverage

This warranty covers purchases made from:

• bickmore.com, our official online store, operated by Wenley House, Inc.
• Bickmore's authorized online storefronts operated by our affiliate TGW Company, including on Amazon, Walmart, and other marketplaces where TGW Company is the listed seller
• Authorized brick-and-mortar retailers, with valid proof of purchase

Why Authorized Channels Matter

We maintain quality controls with our authorized channels, including requirements for product storage, handling, inventory rotation, customer service, and recall compliance. We cannot verify these standards for other sellers, so this Bickmore warranty does not extend to products purchased from sellers outside the channels listed above. This does not limit any rights you may have under applicable law.

Submitting a Claim

To submit a warranty claim, contact Bickmore customer service at hello@bickmore.com with:

• Your name and contact information
• Proof of purchase from an authorized source
• Product name
• Description of the issue and photographs, if applicable

Limitations

This warranty does not cover products purchased outside our authorized channels, products that were misused or stored improperly after purchase, or products without valid proof of purchase.